1. Wreath-Making Workshop Bookings

By booking a wreath-making workshop with IMBUEcreation, you agree to the following terms:

1.1 Booking & Payment

• A non-refundable deposit is required at the time of booking to secure your space.

• The remaining balance is due on the day of the workshop, payable by cash or card.

• Your booking is not confirmed until the deposit has been received.

1.2 Cancellations & Rescheduling

• All deposits are strictly non-refundable, including for cancellations, no-shows, or changes in personal circumstances.

• If you're unable to attend, you may transfer your place to someone else by notifying us at least 48 hours in advance.

• Rescheduling may be possible with a minimum of 7 days' notice, subject to availability.

• Cancellations made with less than 7 days’ notice may result in the loss of your deposit and no option to reschedule.

1.3 Group & Private Bookings

• One person must act as the main contact for group/private bookings and be responsible for the deposit.

• The same non-refundable deposit and on-the-day payment terms apply.

• Final participant numbers must be confirmed at least 5 days prior to the event.

1.4 If We Need to Cancel

In the unlikely event that IMBUEcreation needs to cancel a workshop (e.g., due to illness or unforeseen circumstances), you will be offered:

• A rescheduled date

• A credit toward a future workshop

• Or a full refund of all payments made, including your deposit

2. Returns & Refunds – Shop Products

We want you to be delighted with your purchase. If for any reason you’re not satisfied, please refer to the following:

2.1 Return Eligibility

• Products must be returned within 14 working days of purchase to be eligible for a refund.

• Items must be in the same condition you received them: unused, undamaged, and in their original packaging.

2.2 Faulty or Unsatisfactory Items

• If an item is faulty or does not meet your expectations, please provide photographic evidence before sending it back.

• This helps us assess the issue and log any damage appropriately.

2.3 Bespoke & Custom Orders

• All bespoke or custom-made items are photographed prior to dispatch and sent for your approval.

• Because these items are made to order, refunds are only available if the item arrives damaged, and photographic evidence is required.

2.4 Refund Process

• Once we receive and inspect your return, we will notify you of the outcome.

• If approved, your refund will be issued to the original payment method.

• For card payments, please allow 5–10 business days for the refund to appear on your statement.

2.5 Non-Refundable Situations

• Items returned after 14 working days

• Items that are used, damaged, or not in original condition

• Custom/bespoke items (unless damaged)

If you have any questions or concerns about a return, don’t hesitate to [contact us].