​Last updated: 24 September 2026

At IMBUEcreation, I want you to have a great experience, whether you're booking a wreath-making workshop or purchasing something from the shop.

This policy explains how workshop bookings, cancellations, refunds and shop returns are handled.

Nothing in this policy affects your statutory rights as a consumer.

1. Wreath-Making Workshop Bookings

By booking a wreath-making workshop through IMBUEcreation, you agree to the booking terms below.

1.1 Booking & Payment

Workshop places are booked through the IMBUEcreation website using Wix Bookings.

Depending on the workshop, you may be offered the option to:

• pay in full at the time of booking, or

• pay a deposit to secure your place, with the remaining balance payable by the date shown when you make your booking.

The payment options and any applicable balance payment deadline will be clearly shown during the booking process.

Your place is confirmed once the required payment or deposit has been successfully received and you have received your booking confirmation.

If you choose the deposit option, please make sure the remaining balance is paid by the stated deadline. If a balance remains unpaid, we may be unable to hold your place.

1.2 Cancelling or Changing Your Booking

If you can no longer attend a workshop, please contact IMBUEcreation as soon as possible at:

imbue.elt@gmail.com

Where possible, I may be able to:

• transfer your place to another person;

• move your booking to another available workshop; or

• offer another suitable arrangement.

Transfers or changes are subject to availability and the circumstances of the booking.

Because workshop places are limited and are arranged for a specific date and time, cancellations close to the workshop date may not be eligible for a refund or transfer.

Any cancellation or refund rights that apply to you under UK consumer law will continue to apply.

1.3 Transferring Your Place

If you are unable to attend, you may ask to transfer your place to another person.

Please contact IMBUEcreation as soon as possible with the name of the person taking your place.

The new attendee must be suitable for the workshop and agree to any relevant booking or event requirements.

1.4 Group Bookings

If you are booking several places for friends, family, colleagues or a community group, the person making the booking is responsible for providing accurate booking information and ensuring that the group is aware of the relevant workshop details.

Group bookings are subject to the capacity of the venue and the individual workshop.

If you are looking to arrange a private or group workshop, please contact me through the Host a Workshop or Contact pages.

1.5 If IMBUEcreation Has to Cancel

Although I will always aim to run workshops as advertised, occasionally a workshop may need to be cancelled or changed because of circumstances such as illness, venue issues or other unforeseen circumstances.

If IMBUEcreation needs to cancel a workshop, you will be offered an appropriate option, which may include:

• an alternative workshop date;

• a credit towards a future workshop; or

• a refund of payments made for the cancelled workshop.

If a workshop is cancelled, I will contact you using the details provided with your booking.

1.6 Workshop Experience

Workshop tickets include the materials and instruction described on the relevant workshop booking page.

Please check the individual workshop listing for details of:

• the venue;

• date and time;

• duration;

• price;

• what is included; and

• any specific requirements.

No previous wreath-making experience is required unless otherwise stated.

2. Shop Products – Returns & Refunds

IMBUEcreation sells a range of handmade, seasonal, vintage and repurposed products.

If you purchase a product from the online shop, your statutory consumer rights apply.

2.1 If You Change Your Mind

For most products purchased online, you have a statutory right to cancel your purchase within the applicable cancellation period, subject to legal exceptions.

Where the statutory cancellation right applies, you generally have 14 calendar days from receiving the goods to tell us that you wish to cancel, followed by a further 14 days to return the goods.

Returned items should be in an appropriate condition, taking into account that you are entitled to handle goods as reasonably necessary to inspect them.

You may be responsible for the reasonable cost of returning an item where the law permits this and you have been informed of this before purchase.

2.2 Faulty, Damaged or Incorrect Items

If your item:

• arrives damaged;

• is faulty;

• is not as described;

• is the wrong item; or

• does not meet the relevant legal requirements,

please contact me as soon as possible.

Please provide photographs where appropriate, particularly if an item has arrived damaged. This helps me understand what has happened and deal with the issue as quickly as possible.

Your statutory rights are not affected by this policy. Goods supplied to consumers must meet requirements including being as described, of satisfactory quality and fit for purpose.

3. Bespoke & Custom-Made Items

Some IMBUEcreation products may be made specifically to your requirements.

Where a product is made to your specification or clearly personalised, the usual statutory change-of-mind cancellation right for online purchases may not apply.

Before dispatch, bespoke items may be photographed and, where appropriate, photographs may be provided for confirmation.

However, bespoke or personalised products remain subject to your statutory rights if they are faulty, damaged, not as described or otherwise do not meet the requirements of consumer law.

4. Refunds

Where a refund is due, it will normally be made using the original payment method.

For returned goods, refunds will be processed in accordance with applicable consumer law once the relevant goods have been received or other applicable requirements have been met.

The time taken for a refund to appear in your account can vary depending on your bank or payment provider.

5. Seasonal & Handmade Products

Many IMBUEcreation products are handmade, repurposed, vintage or seasonal.

As a result, there may be natural variations in:

• colour;

• texture;

• finish;

• markings;

• shape; or

• appearance.

Where these variations are an inherent characteristic of a handmade, vintage or repurposed item and the product has been accurately described, they will not necessarily constitute a fault.

Any significant characteristics or imperfections that are relevant to a particular product will be described on its product page where appropriate.

6. How to Contact Me

If you have a question about a workshop booking, cancellation, return or refund, please get in touch.

IMBUEcreation
Sophie Day
Email: imbue.elt@gmail.com
Telephone: 07507 130847

Please include your name and, where relevant, your workshop date, venue or order details so that I can help you as quickly as possible.