Refunds and Returns
Thanks for purchasing our products at www.imbuecreation.co.uk.
In order to be eligible for a refund, you must return the product within 14 working days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
If the items are faulty or not to your expectation, photos are required before the item is posted back in order to ensure the damages are logged.
Any bespoke items created and sold will be photographed prior to shipping for the recipients approval, meaning these items are only eligible for refunds if the item/s arrive damaged.
After we receive your item, it will be inspected and your refund will be processed. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 14 working days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team.